Frequently Asked Questions
Everything you need to know about your next Sterling by Music Man instrument.
What is the difference between Sterling by Music Man and Ernie Ball Music Man?
Sterling by Music Man is the more accessible brand under the Ernie Ball Music Man family, offering iconic designs like the StingRay and Cutlass with high-quality components at a price point suited for all players.
Do your instruments come with a warranty?
Yes, all new Sterling by Music Man instruments come with a one-year limited warranty against defects in materials and workmanship to the original purchaser.
Are gig bags or cases included with my purchase?
Many of our models, including the Deluxe and Signature series, include a heavy-duty padded gig bag. Please check the specific product specifications page for your chosen model to confirm.
How do you handle shipping and delivery?
We ship via major carriers to ensure safe delivery. Once your order is processed, you will receive a tracking number. Each instrument undergoes a final inspection before being securely packed for transit.
What is your return policy?
We offer a 30-day return policy for items in original, brand-new condition. If you are not satisfied with your purchase, please contact our support team to initiate an RMA process.
Where can I find replacement parts for my guitar or bass?
Official replacement parts can be ordered through our authorized dealer network or directly through our online store's parts section, depending on availability.